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An Apple a Day Can Get You Pissed Off... - Sam's Journal

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November 25th, 2003

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11:11 am - An Apple a Day Can Get You Pissed Off...
So I get an IM from Dee this morning, saying that Airborne Express delivered a letter to me. A letter?! So I ask her to open it, and then call home to talk about it...

So Apple sent me a letter about returning my defective product for replacement, and included a FedEx label to use for the return. This is not good. Not good at all.

So I call Apple, quite unhappy about this. I get through to Customer Relations, and reference my case. I tell them that I've received a letter about returning my product when I was expecting a replacement today. The customer service rep said the letter was, "sent in error," and could I hold while he looked something up. Sure, why not, it seems that waiting is the only thing involved in Apple customer care.

So he comes back and verifies that the unit replacement order was processed yesterday, and that the package (being shipped via FedEx) was scheduled for delivery today by 3pm. He even provided the tracking number for the shipment. So while they kicked out the wrong letter to me, it does appear that I will have a notebook again this afternoon. Hopefully...

You don't think they could've just sent a battery by "mistake," could you? *smirk*
Current Mood: expecting the worst

(4 comments | Touch Me)


[User Picture]
Date:November 25th, 2003 03:30 pm (UTC)
So did you get the laptop yet? or just a battery? how about a superdrive? WHERE IS THE UPDATE IT IS AFTER 3PM! Oh the drama :)

I hope it comes in one nice pretty piece even.
[User Picture]
Date:November 25th, 2003 07:01 pm (UTC)
Well, there is a box sitting in our living room from Apple, and it's bigger than just a battery. Waiting for Sam to get home so he can have the fun of opening it (but boy the kitties would like it open now because they love boxes).
[User Picture]
Date:November 26th, 2003 10:06 am (UTC)
did you get it dod you get it?
[User Picture]
Date:November 27th, 2003 10:18 am (UTC)
Hehehe, yup I got it, inability to play music CD's and all! LOL, you have to re-install the OS & everything when you first get it, otherwise it can't do music CD! so pitiful, bad things to get out of software QA. :^)

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