My first call got ramrodded into a "make a payment" system that had no escape. So I hung up and called back. This time they system encountered a problem and had to drop me to an operator. Who passed me to another operator. Who passed me to a third person, who looked at my account and... no apartment number listed on the billing address, but plain-as-day there on the service address. They claim they fixed the billing address and that the bill will be re-sent for my records, but it's not actually past due until the 5th. Of August. So if I made a credit card payment today, there wouldn't be any late charges to deal with.
Sure, why not, it's got to get paid. So transfer to a 4th person, while I clicky-clicky online to get a one-time use card number. Bill paid. Woo. Why does this not feel like a victory?