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August 3rd, 2004

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02:53 pm - I Hate SBC
Dee got a call at home from "SBC Collections" about a past-due balance on the phone bill. But we haven't received a phone bill. Deciding that sticking my head in the sand on this would be bad (bad being resulting in loss of DSL connection), I thought I should call SBC and figure out what was going on. I had a lot of problems in the past with Cingular (an SBC company) not putting apartment numbers on bills, so off I went through the automated call system.

My first call got ramrodded into a "make a payment" system that had no escape. So I hung up and called back. This time they system encountered a problem and had to drop me to an operator. Who passed me to another operator. Who passed me to a third person, who looked at my account and... no apartment number listed on the billing address, but plain-as-day there on the service address. They claim they fixed the billing address and that the bill will be re-sent for my records, but it's not actually past due until the 5th. Of August. So if I made a credit card payment today, there wouldn't be any late charges to deal with.

Sure, why not, it's got to get paid. So transfer to a 4th person, while I clicky-clicky online to get a one-time use card number. Bill paid. Woo. Why does this not feel like a victory?
Current Mood: frustratedfrustrated

(2 comments | Touch Me)


[User Picture]
Date:August 3rd, 2004 03:03 pm (UTC)
Grrr, stupid telephone company. We've been here 2 months now and they finally decide to call and say "Duh, we're stupid and can't read the apartment number on your service address" too late to mail us a bill in time to mail it back? Typical... :\

Did we get Cingular to put the apartment number on this time? *crosses fingers* I don't have a lot of faith in this mailman. I'm going to take a label down and stick it in our mailbox when I go back down in a couple minutes. Maybe I should make it say "No Jian Family!!!!" because we keep getting their mail.
[User Picture]
Date:August 3rd, 2004 03:35 pm (UTC)

Think the mailman will take a hint? We got another one today, which made me feel better about putting the label in.

And yeah, I need to learn how to hold the camera steady. *sigh*

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